Agreement between Operator (Karen's Cab) and Customer:

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The Operator will not take responsibility for missed onward departures (flights, trains or ships) due to unforeseen circumstances such as traffic conditions, adverse weather, traffic incidents, road closures, or any other unforeseen disruptions to your journey.  Such factors are beyond the Operators control.

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The Customer is responsible for ensuring all times and dates provided to the Operator for pick up and drop off on each journey are provided using the relevant UK Time Zone for the season (GMT/BST).  Incorrect times may result in additional costs to be paid by the Customer.

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The Customer will inform the Operator or any delays to transport (flights, trains or ships) on which they are to be picked up from on their return journey.  Failure to do so may result in additional costs to be paid by the Customer and in some cases where contact is not made, may result in the Operator terminating the journey on a deemed 'no show' basis. 

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The Customer is responsible for providing and/or validating that all details on a booking request form are correct.

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The Customer is responsible for ensuring they are contactable by the Operator on their agreed contact telephone number on the day of pick up.  

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The Operator and Customer will agree the price for each journey at the time of booking.  This price will not change except for where one of the other booking conditions suggests there may be an additional cost or for where the Customer requests a last-minute change to the journey.

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The agreed price of a journey may incur additional charges if the Operator's Standard Waiting Times are exceeded.  The Standard Waiting Times in which no additional charges will be incurred are set out below:

• Airport Collection - 1 Hour after the scheduled landing

• Non-Airport Collection - 10 Minutes after scheduled pick up

 

After the Standard Waiting Time has been exceeded, the Customer will pay the Operator £5 for each additional 15 minutes (or part of 15 minutes) of Extra Waiting Time plus any additional Parking Charges incurred by the Operator.  For any delay which requires the Operator to exceed the Standard Waiting Time at a scheduled pick up, the Customer must contact the Operator to inform them of the delay and provide an updated estimated time of arrival.  Failure to do so may result in the Operator terminating the journey on a deemed 'no show' basis.

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The Customer can cancel their booking journey for free up to 24 hours before a scheduled pick up. For any cancellation of a journey after this time, the Customer will pay the Operator 20% of the agreed price.  No deposit is required for bookings so a cancelation payment should be made at the time of cancellation when within the 24-hour period.

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The Customer will pay the Operator 100% of the agreed price for a journey in the event the Customer does not turn up at a scheduled pick up ('No Show') without contacting the Operator prior to cancel the journey.